You must email us within 14 days of receipt for return instructions. Product(s) must be in original condition. In the case of clothing, must be in its original packaging and unworn. Sorry,we do not refund shipping. Returns lost in return shipping will also not be refunded. If the item is discounted in any type of way then the orders are final. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.